Infrastructure Support - job id 30364

Your Way To Work™

Infrastructure Support

$75 - Per Hour IC - Self Incorporated or $70 w2

Dallas, TX

How to Apply


Suzana Gjinovic


(646) 876-9560


(212) 616-4800 ext-200

A Contract position at large financial services conglomerate.

$75 - Per Hour IC - Self Incorporated or $70 w2 Pay Options: IC - Self Incorporated or w2.

Contact Suzana Gjinovic. call (646) 876-9560 / (212) 616-4800 ext.200 or email with the Job Code SG30364 or Click the Apply Now button (Sorry, NO 3rd Party (Subcontract) for this position!).

Location: Irving, TX 3.

Skills required for the position: NETAPP, EMC, IP STORAGE .

Detailed Info: Work daily with storage vendors EMC SRM / EMC VNX, Netapp, XtremIO /HPNA operating system and associated features desirable (IP Replication, CIFS, CAVA, CDMS, DFS, Quotas, Checkpoints)

Work on major incidents which are escalated and resolving them quickly by working with other L3 members and vendor to reduce the severity

Work on various project requirements, Disaster Recovery test planning, coordination, execution

Work on various software upgrade coordination, planning and execution

Proper coordination via email/phone with Vendor teams and creation of NetApp / EMC customer support cases for issues such as data management, CIFS/NFS issues, Dial-home alerts, Command Center Tivoli alerts.

Ensure proper escalation process is followed when transferring issues to other teams including Vendor team.

Ensure that all Change Management and Incident Management tickets (Service Now) that are received from the NAM SA teams, are processed promptly and effectively and that the customer is kept updated with the status of their requests / problems on a daily basis.

Collaborate with Product Management, Application Development and Hosting teams on project initiatives including performance optimization and capacity management.

Provide feedback for new functionality, OS releases and product enhancements to CATE Storage Engineering Team.

Project Management experience and documenting Procedure Manuals and Run books for all the Projects Involved

Development/Computing Environment: Excellent people skills with the ability to interact successfully with business and other technology groups.

Organization skills


Able to effectively manage the large workload of a group including dealing with priorities and schedule planning.

Commitment / Flexibility (Late night and weekend work can be often required)


Logical approach to problem solving

Efficient and accurate decision-making

Able to muti-task in a high pressure environment, often with changing priorities

English verbal and written communication skills


The position offers competitive rate.

Job Id: 30364