Rates and Credit IT FO/APS Desk Support Analyst - job id 30390

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Rates and Credit IT FO/APS Desk Support Analyst


Midtown NYC on 7th

How to Apply


Maxim Nikouline


(646) 876-9538


(212) 616-4800 ext-190

A Contract position at One of the largest international banking networks with strong positions in Asia and a significant presence in the United States..

Pay Options: w2 or F/T Employee.

Contact Maxim call (212) 616-4800 ext.190 or email max@sans.com with the Job Code MN30390 or Click the Apply Now button (Sorry, NO IC - Self Incorporated or 3rd Party (Subcontract) or 1099 for this position!).

Location: Midtown.

Skills required for the position: Application Support, INVESTMENT BANKING.

Optional (not required):GENEOS, FIXED INCOME

Detailed Info: to provide desk support for all NY Rates and Credit Traders, MO, RCM. Provide morning, intraday and evening support rotations. Participate in global Rates and Credit IT follow-the-sun support procedures. Support all Rates and Credit IT NY owned systems and tools, both third party and systems and in-house. Maintain, enhance and support Excel spreadsheets used to manage and di splay risk and other trading data. Provide first tier support for all Global fixed income IT systems used by New York Rates and Credit Trading Business. Implement and perform daily checks to ensure proper system performance. Provide single point ownership of all local support issues; escalate to external teams for resolution when required. Provide production incident reporting through global reporting systems (Jira) and local tracking databases as necessary. Provide training to the desk on new functionality, releases etc. Able to own issues until resolution, even when this requires the help of others. Improve and maintain relevant support documentation/tools. Good organizational, prioritization & troubleshooting skills. High energy level, enjoying challenges and a fast-paced environment working hours as necessary to ensure critical problems are dealt with in a timely fashion. Be a good team player.

Development/Computing Environment: Excellent Communication Skills - effectively communicate with users of differing technical abilities, outside vendors and other technical groups' worldwide. Ability to start early/finish late and both if needed. Approx. 3 years Support or business experience in the Investment Banking (preferably Fixed Income) business. Excellent problem analysis skills and can do attitude. Experience working on front office application support for top bank. Having Geneos knowledge will be good. Applicants must be flexible in their working hours as necessary to support a global investment bank's requirements..

The position offers competitive rate.

Job Id: 30390