Service Desk/Level 1 Support - job id 30966


Your Way To Work™

Service Desk/Level 1 Support

$25 - Per Hour IC - Self Incorporated or $23 w2

San Antonio, TX



How to Apply

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Tina Muiruri


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(646) 876-9559


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(646) 876-9559


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A Contract position at large financial services conglomerate.

Pay Options: IC - Self Incorporated or w2.

Contact Tina Muiruri. call (646) 876-9559 / (212) 616-4800 ext.270 or email tina@sans.com with the Job Code TM30966 or Click the Apply Now button (Sorry, NO 3rd Party (Subcontract) for this position!).

Location: San Antonio, TX.

Skills required for the position: LEVEL 1 SUPPORT , DESKTOP SUPPORT Tier 1


Detailed Info: he individual needs to be able to demonstrate the willingness to learn quickly and understand the environment they support.


The individual will be part of a team and be expected to support approximately 19000+ users with over 25000 desktops, plus laptop and Blackberry devices .


The role requires an effective organiser and confident individual who will demonstrate control over this highly changeable and dynamic environment.


This role will suit someone who has a strong desktop support background, with people management skills and wants to progress into a more high profile role within the sales and trading environment.



Shifts for this role will alternate every week

- 3:30 pm- 11:30 pm Sunday - Thurday

- 7am - 3:30pm Monday - Friday


Although being part of a team, you will be expected to work un-supervised on occasion and manage your workload effectively.


Ensure that the correct level of focus is applied to the Premium Client Service Centre's incident management queues to ensure that departmental ticket response times are met or exceeded ( ServiceNow tickets ).


Respond to inbound calls to the Premium Client Service Centre in a professional and efficient manner, dealing with and resolving as many desktop issues as possible over the phone and by remote console.



Directly assist clients with any end-user issue for general faults, request identification and resolution.


Dealing with customer non-fault related requests e.g. Moves, Changes and Installations, data and application access, active directory,



Take the lead on particular tasks or projects affecting our clients, manage and report on progress to service desk group manager and /or Senior Management as required.


As the team specialist, there will be an expectation on the individual to show leadership and take on ad-hoc projects whilst working on BAU.


Act as a deputy in the absence of the PCSC team lead and direct and staff as required for operational effectiveness of the service desk and individual performance.


Exceptional Customer service skills are needed to act as the face of Technology to our client base. With the ability to communicate concisely with senior personnel.


Contribute to documentation as required.


Development/Computing Environment: The individual needs to have a good understanding of the dynamics of a busy and demanding support environment. Banking experience is essential. They must be able to deal with all levels of individual in a fair and professional manner, coupled with the confidence to adhere to agreed procedures to avoid unwarranted risks. This role will suit someone who has a good support background alongside strong people management skills, and wants to progress into a more high profile role on a busy Banking environment.

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The position offers competitive rate.


Job Id: 30966