ITIL Process Owner - job id 32272


Your Way To Work™

ITIL Process Owner

$65 IC - Self Incorporated or $55 w2

Alpharetta, GA



How to Apply

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Maxim Nikouline


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(646) 876-9538


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(212) 616-4800 ext-190




A Contract position at Global Insurer and Reinsurer.

Pay Options: IC - Self Incorporated or w2.

Contact Maxim Nikouline. call (646)876-9538 / (212)616-4800 ext.190 or email max@sans.com with the Job Code MN32272 or Click the Apply Now button ().

Location: Alpharetta, GA.

Skills required for the position: ITIL, SERVICENOW.


Detailed Info: Description:

ITIL Process Owner role will oversee and lead one or more of the ITIL processes (Asset and Configuration, Event and Availability Management). Process owner will be leading the development, design, tools, communication and compliance of these processes. The preferred candidate will have extensive experience in managing these process areas in partnership with outsourcing suppliers. Key responsibilities include:

Lead CMDB implementation. Define the structure of the asset and configuration management system, including CI types, naming conventions, attributes, relationships and discovery methods

Develop and maintain configuration management plan detailing processes and procedures for managing the diverse configuration items including hardware, software, and documentation

Define and review the solutions for discovery of CIs and populating the CMDB

Work with other process owners to ensure integration with other ITSM processes

Implement, sustain, and improve ITSM processes and supporting tools in alignment with ITIL best practices and in partnership with the preferred outsourcing suppliers. Be accountable for execution and compliance of these processes across the IT support organization.

Maintain day to day responsibility for the ownership and resolution (including any referral or escalation as may be necessary) of Service Management issues which arise in connection with ITSM Processes


Development/Computing Environment: Qualifications:

7+ years of experience in IT Infrastructure Services, including extensive experiencing working with Infrastructure Technology Outsourcing (ITO) providers and outsourcing suppliers

Strong understanding of ITIL best-practices and extensive experience specific to Asset and Configuration Management

ITIL Foundation certification required, Intermediate certification strongly preferred

Strong analytical capability, to include statistical experience

Technical skills and experience in monitoring and strong working knowledge of multiple IT platforms (i.e. Windows, Linux/Unix, Network, Mainframe)

Experience with ServiceNow and integration with monitoring tools

Strong communication skills, including verbal, written, and presentation.

The position offers competitive rate.


Job Id: 32272