Application Support: Front Office - High Touch (Associate) - job id 32584

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Application Support: Front Office - High Touch (Associate)



How to Apply


Maxim Nikouline


(646) 876-9538


(212) 616-4800 ext-190

A F/T position at a global financial services firm.

Pay Options: F/T Employee.

Contact Maxim call (646)876-9538 or email with the Job Code MN32584 or Click the Apply Now button ().

Location: Midtown.

Skills required for the position: Application Support, FIX, SHELL SCRIPTING, SQL, UNIX.

Detailed Info:

Member of the Application Support Group (ASG) team supporting critical listed trading single order, basket and market making applications used by the Equity Division. ASG runs shifts covering from 07:00-19:00. The team is responsible for ensuring the stability of these business critical client and server-based application processes and their associated infrastructure. To assist the users of applications by acting as a first point of contact for both application and data queries.

Candidates would be expected to perform the following roles:

- Proactive & reactive ready-for-business checks

- Proactive & reactive real-time monitoring of processes, connections & trade flows

- Notifying the business unit of system issues or failures in a timely manner.

- Notify Compliance in a timely manner of regulatory issues.

- Liaise with external parties to resolve issues.

- System break/fix and user recovery

- Investigating and resolving data quality issues

- Investigation of user queries. E.g. flow breaks, booking issues, data issues. Liaison with operations and controllers where appropriate.

- Escalating problems to level 3 (core development and engineering) groups.

- Act as an escalation point for frontline.

- War gaming failure scenarios identify problems with outage recovery procedures. Work with necessary parties to ensure that these are resolved.

- Assisting the users with end-user computing issues.

Development/Computing Environment: Senior level candidates would also be expected to:

- Work closely with APG to ensure the support team has Excellent knowledge of the application set

- Document recover procedures

- Client requirements and feedback are incorporated into the applications

- Operational enhancements are provided

- Work closely with APG and Engineering to either develop, or provide specifications for tools to: Improve monitoring, increase the stability of the plant and Automate manual tasks

Work closely with regional counterparts in London, Hong Kong and Tokyo to:

- Standardize monitoring procedures

- Provide follow the sun support


- Good working knowledge of FIX.

- Strong technical, communication, analytical and problem solving skills.

- In depth understanding of Equity Cash and derivative trading concepts and ability to interact with traders

- Good understanding of operating systems (UNIX, PC) and intermediate system administration skills

- Good understanding of SQL and Sybase databases.

- Professional ownership of issues

- Knowledge of:- scripting languages, ksh, Perl, Java, CGI, XML, Python a plus

- Can do attitude Candidates should have experience in the financial services industry..

The position offers competitive compensation package.

Job Id: 32584