Enterprise Voice Recording System Operation Support - job id 32677

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Enterprise Voice Recording System Operation Support


Downtown, NYC - Financial District

How to Apply


Maxim Nikouline


(646) 876-9538


(212) 616-4800 ext-190

A Contract position at a global financial services firm.

Pay Options: IC - Self Incorporated or w2.

Contact Maxim call (646)876-9538 or email max@sans.com with the Job Code MN32677 or Click the Apply Now button ().

Location: Downtown, NYC - Financial District.

Skills required for the position: VOICE RECORDING SYSTEM, NICE, ENTERPRISE.

Detailed Info: to identify efficient, streamlined processes for global/regional requirements. Provide excellent project management. Document process and user/technical guides. Work with Level 1/2/3 support teams and technical/non-technical stakeholders to ensure legal/compliance voice recording systems running as per company risk and compliance guidelines. This is NOT a Voice Engineer position. Legal/Compliance voice recording and Nice Trading Recording(NTR) focused experience required. Handle all Legal & Compliance voice recording process requirements. Track and drive key deliverables globally in compliance voice recording space. Resolve/escalate risks, bottlenecks, problems, issues. Voice recording systems operations support (RFB, monitoring, patching, upgrades..) Collect metrics and create reports for voice recording operations and litigation teams. Excellent hands on SQL database/data skills to do troubleshooting and automate operations tasks. Weekend/Weeknight operations support when necessary

Development/Computing Environment: Voice Recording Systems: NICE NTR / Cybertech, VPIVoice Knowledge: Avaya, BT Turrets, Cisco Advanced MS SQL, SQLYog, Excel skills. Enterprise / shared services experience. Ability to prioritize along with good time management skills. Excellent communication skills. Ability to work as part of a global team. Desire to learn and adapt to new technology skill sets. Excellent problem solving skills.Sense of ownership/accountability. Honest, hardworking and reliable. Flexible and adaptable to meet the team's needs. Experience working in a financial company, or within the industry..

The position offers competitive rate.

Job Id: 32677