Production Support Consultant - job id 32679


Your Way To Work™

Production Support Consultant

$59 - Per Hour w2 or IC - Self Incorporated

Irving, TX 4



How to Apply

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Matthew Senna


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(646) 876-9554


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(212) 616-4800 ext-240




A Contract position at large financial services conglomerate.

Pay Options: w2 or IC - Self Incorporated.

Contact Matthew Senna. call (646)876-9554 / (212)616-4800 ext.240 or email matthew@sans.com with the Job Code MFS32679 or Click the Apply Now button (Sorry, NO 3rd Party (Subcontract) or 1099 for this position!).

Location: IRVING, TX 2.

Skills required for the position: PRODUCTION SUPPORT, SERVICENOW, INCIDENT MANAGEMENT, INFRASTRUCTURE.


Detailed Info: is a critical role as this vertical provides 24X7 on call support to our CRS partners and the internal Single Point of Contact (SPoC) /IT RM team. The hours are Friday - Tues 8PM to 5AM so the ideal resource must be comfortable working that shift. One key responsibility will be supporting the rotating SPoC team during Major Incidents and events by assisting with engagement, Communication, impact analysis and incident research.


This resource will be responsible for the review, management and analysis of contractual SLAs, review and classification of Daily change records that impact the delivery of IT services to our CSR Partners, monitoring those changes, reporting, process management, and incident management.

Development/Computing Environment: Service Now

Incident Management

Infrastructure knowledge

Analytical skills

Data Mining

Statistical analytics

Office Automation


Nice to have:

SPLUNK

Helpdesk 1 & 2

SQL

Programming Experience (VBA).

The position offers competitive rate.


Job Id: 32679