Production Support Consultant
$59 - Per Hour w2 or IC - Self Incorporated
Irving, TX 4
A Contract position at large financial services conglomerate.
Pay Options: w2 or IC - Self Incorporated.
Contact Matthew Senna. call (646)876-9554 / (212)616-4800 ext.240 or email firstname.lastname@example.org with the Job Code MFS32679 or Click the Apply Now button (Sorry, NO 3rd Party (Subcontract) or 1099 for this position!).
Location: IRVING, TX 2.
Skills required for the position: PRODUCTION SUPPORT, SERVICENOW, INCIDENT MANAGEMENT, INFRASTRUCTURE.
Detailed Info: is a critical role as this vertical provides 24X7 on call support to our CRS partners and the internal Single Point of Contact (SPoC) /IT RM team. The hours are Friday - Tues 8PM to 5AM so the ideal resource must be comfortable working that shift. One key responsibility will be supporting the rotating SPoC team during Major Incidents and events by assisting with engagement, Communication, impact analysis and incident research.
This resource will be responsible for the review, management and analysis of contractual SLAs, review and classification of Daily change records that impact the delivery of IT services to our CSR Partners, monitoring those changes, reporting, process management, and incident management.
Development/Computing Environment: Service Now
Nice to have:
Helpdesk 1 & 2
Programming Experience (VBA).
The position offers competitive rate.
Job Id: 32679