ATM Service Center Analyst -CO5 System Specialist - job id 32754


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ATM Service Center Analyst -CO5 System Specialist

$15 - Per Hour w2 or IC - Self Incorporated

San Antonio, TX



How to Apply

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Scott Eliot


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(646) 876-9552


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(212) 616-4800 ext-360




A Contract position at large financial services conglomerate.

Pay Options: w2 or IC - Self Incorporated.

Contact Suzana Gjinovic. call (646)876-9560 / (212)616-4800 ext.200 or email suzana@sans.com with the Job Code SG32754 or Click the Apply Now button (Sorry, NO 3rd Party (Subcontract) or 1099 for this position!).

Location: San Antonio, TX.

Skills required for the position: ATM.


Detailed Info: Responsible for performance and ticket management of ATMs located globally. As a member of a dynamic team this position provides escalated support to all ATMs being centrally monitored. This role will interface with various technology and operation teams globally while simultaneously directing vendors and other various support teams on current statuses of ATMs, providing end to end ticket oversight, and ultimately the final resolution to all issues.

Development/Computing Environment: The ATM Analyst must be an individual who is pro-active, team oriented, possess excellent social skills, and possess technological expertise necessary to diagnose and resolve issues. The ATM Analyst must be able to multi-task and provide 1st level support in the diagnosis of all application and hardware devices. Identification of trends, repeating alerts or generic issues should all be investigated.

Technical Knowledge/Skills Required

?Strong communications skills

?Language support maybe need for NA, EMAE, ASPAC and LATAM Countries

?Ability to work various shifts, including 2nd and 3rd shifts and up to one weekend day.

?Ability to follow complex and unique processes and adapt to change rapidly

?Analytical thought needed to resolve issues in a variety of complex situations

?Ability to manage multiple issues in fast-paced, deadline driven environment

?Strong problem solving and decision making skills

?Superior organizational skills needed to manage several issues and follow-ups simultaneously.


Possess In-depth knowledge of the following

Trouble Ticketing systems

Monitoring Tools

Network Protocols

LAN/WAN knowledge

TCP/IP

Internet/Browsers

Spreadsheets

MS Exchange

Microsoft Office Suite (i.e., Word, Excel, Access, Outlook, Project).

The position offers competitive rate.


Job Id: 32754