Level II support - job id 32925


Your Way To Work™

Level II support

$45 - Per Hour IC - Self Incorporated or $42 w2

Irving, TX 4



How to Apply

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Matthew Senna


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(646) 876-9554


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(212) 616-4800 ext-240




A Contract position at large financial services conglomerate.

Pay Options: IC - Self Incorporated or w2.

Contact Matthew Senna. call (646)876-9554 / (212)616-4800 ext.240 or email matthew@sans.com with the Job Code MFS32925 or Click the Apply Now button (Sorry, NO 3rd Party (Subcontract) or 1099 for this position!).

Location: Irving, TX.

Skills required for the position: LEVEL 2 SUPPORT , CLIENT FACING APPLICATIONS, WINDOWS.

Optional (not required):SERVICENOW

Detailed Info: LEVEL 2 SUPPORT - CLIENT FACING

Primary support for client inquiries for Vertices product

Manages deletion review process / validates requirements for Vertices entries.

Manages incident record queue for region

Provides Vertices training support in region

Supports COB UAT testing for the region

Supports Software Release UAT testing for the region

Responsible for deployment of MC3100 scanner software for region

May be responsible for performing other duties as necessary to include ETM, RCSA, procedural, and metrics support.

Development/Computing Environment: Bachelor's Degree in Engineering, Mathematics, or any Computer related discipline

2+ years experience in a technical support team role

Providing support during business hours with off hours phone / remote support (if needed)

Able to work independently with minimum supervision

Familiarity with Service Now ticketing management system

Windows 2008, 2012, and 2016 familiarity

Knowledge of Client / Server applications

Familiar with database logic / structure

Knowledge of Microsoft Excel

Capable of communicating to several groups in various countries at different levels

.

The position offers competitive rate.


Job Id: 32925