Level II support
$45 - Per Hour IC - Self Incorporated or $42 w2
Irving, TX 4
A Contract position at large financial services conglomerate.
Pay Options: IC - Self Incorporated or w2.
Contact Matthew Senna. call (646)876-9554 / (212)616-4800 ext.240 or email email@example.com with the Job Code MFS32925 or Click the Apply Now button (Sorry, NO 3rd Party (Subcontract) or 1099 for this position!).
Location: Irving, TX.
Skills required for the position: LEVEL 2 SUPPORT , CLIENT FACING APPLICATIONS, WINDOWS.
Optional (not required):SERVICENOW
Detailed Info: LEVEL 2 SUPPORT - CLIENT FACING
Primary support for client inquiries for Vertices product
Manages deletion review process / validates requirements for Vertices entries.
Manages incident record queue for region
Provides Vertices training support in region
Supports COB UAT testing for the region
Supports Software Release UAT testing for the region
Responsible for deployment of MC3100 scanner software for region
May be responsible for performing other duties as necessary to include ETM, RCSA, procedural, and metrics support.
Development/Computing Environment: Bachelor's Degree in Engineering, Mathematics, or any Computer related discipline
2+ years experience in a technical support team role
Providing support during business hours with off hours phone / remote support (if needed)
Able to work independently with minimum supervision
Familiarity with Service Now ticketing management system
Windows 2008, 2012, and 2016 familiarity
Knowledge of Client / Server applications
Familiar with database logic / structure
Knowledge of Microsoft Excel
Capable of communicating to several groups in various countries at different levels
The position offers competitive rate.
Job Id: 32925