Help Desk Speciailst
Market Rate for w2
Lower Manhatten (NOHO)
A Contract position at Premier New York Education Institution.
Pay Options: w2
Contact Jessica Ohmer call (646)876-9549 / (212)616-4800 ext.570 or email firstname.lastname@example.org with the Job Code JO33271
Location: Lower Manhatten (NOHO).
Skills required for the position: HELP DESK, HRIS, WORKFLOW.
Detailed Info: Position Summary
Analyze, evaluate and diagnose escalated technical problems involving University enterprise-wide technology services and products; assess complexity and determine resolutions; report on findings; recommend and document solutions.
Assess, initiate, plan and manage incident tracking database process and recommend system changes or new product development for ITS enterprise wide services and applications.
Collaborate with Team Leaders, Technicians, IT Support Analysts (I and II), service partners, and vendors for problem management of complex technical support issues.
Development/Computing Environment: Principal Duties
Diagnose problems and formulate solutions to University enterprise-wide academic and administrative computing issues (e.g., Classes, email, BRIO, SIS, Workflow products [HRIS, PASS, BIA, Albert], etc.)
Determine and recommend best course of action to immediately resolve computer, network, and/or user problems; provide technical advice to users (faculty, students, administration, staff) to resolve complex problems regarding a broad scope of Client Services supported software applications.
Consult with users on how to achieve optimal software processes and results on a variety of hardware/software platforms and shared systems..
The position offers competitive rate.
Job Id: 33271