Help Desk Speciailst - job id 33271


Your Way To Work™

Help Desk Speciailst

Market Rate for w2

Lower Manhatten (NOHO)



How to Apply

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Jessica Ohmer


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(646) 876-9549


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(212) 616-4800 ext-570




A Contract position at Premier New York Education Institution.


Pay Options: w2

Contact Jessica Ohmer call (646)876-9549 / (212)616-4800 ext.570 or email jessica@sans.com with the Job Code JO33271

Location: Lower Manhatten (NOHO).

Skills required for the position: HELP DESK, HRIS, WORKFLOW.


Detailed Info: Position Summary

  • Analyze, evaluate and diagnose escalated technical problems involving University enterprise-wide technology services and products; assess complexity and determine resolutions; report on findings; recommend and document solutions.

  • Assess, initiate, plan and manage incident tracking database process and recommend system changes or new product development for ITS enterprise wide services and applications.

  • Collaborate with Team Leaders, Technicians, IT Support Analysts (I and II), service partners, and vendors for problem management of complex technical support issues.


Development/Computing Environment: Principal Duties

  • Diagnose problems and formulate solutions to University enterprise-wide academic and administrative computing issues (e.g., Classes, email, BRIO, SIS, Workflow products [HRIS, PASS, BIA, Albert], etc.)

  • Determine and recommend best course of action to immediately resolve computer, network, and/or user problems; provide technical advice to users (faculty, students, administration, staff) to resolve complex problems regarding a broad scope of Client Services supported software applications.

  • Consult with users on how to achieve optimal software processes and results on a variety of hardware/software platforms and shared systems..


The position offers competitive rate.


Job Id: 33271