Helpdesk Operations and Projects Lead
Market $$$ F/T Employee
Midtown NYC, 5th Ave
A F/T position at a global investment and technology development firm..
Pay Options: F/T Employee.
Contact Maxim all (646)876-9538 or email firstname.lastname@example.org with the Job Code MN33358 or Click the Apply Now button ().
Skills required for the position: HELP DESK, Project Management.
Detailed Info: The operations and projects lead will work closely with helpdesk managers and our team of systems administrators and systems technicians to identify and implement enhancements to helpdesk process and policy, measure and report on performance, collect and respond to feedback from the business, and manage a subset of operational processes and communications related to the helpdesk. This person will also participate in driving forward strategy for the helpdesk and take ownership of initiatives to improve internal and user-facing tools, increase information flow, and support growth across the team.
Development/Computing Environment: The ideal candidate will be extremely organized, proactive, and process-oriented, with a keen attention to detail and an exceptional ability to multitask and prioritize work. They will have sound judgment, excellent written and verbal communication skills, impressive leadership and customer service skills, and will excel at building relationships. Applicants should be familiar with corporate IT infrastructure (i.e., the technology described above) and have a holistic understanding of how an IT support group operates. Some experience with analytics and reporting, project management, customer outreach, and/or overseeing a team's technical operational work is a plus..
The position offers competitive compensation package.
Job Id: 33358