Business Analyst I_US - job id 33843


Your Way To Work™

Business Analyst I_US

Market Rate w2

Downtown Manhattan



How to Apply

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Jessica Ohmer


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(646) 876-9549


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(212) 616-4800 ext-570




A Contract position at Financial Information and Ratings Agency.


Pay Options: w2

Contact Jessica Ohmer call (646)876-9549 / (212)616-4800 ext.570 or email jessica@sans.com with the Job Code JO33843

Location: Downtown Manhattan.

Skills required for the position: Sales Support, SALESFORCE, MICROSOFT OFFICE

Optional (not required):NIS, RMI


Detailed Info:

This person will permit the sales rep to concentrate their efforts in revenue generating activities, increase customer interaction and ensure our customer's experience is superior all round service.


What's in it for you?

The position serves as crucial role in helping the productivity of our sales team and deliver excellent customer experience. A key part of the role is to act as a link between the sales rep and order administration/fulfillment. You will improve, help, and speed up the contract processing procedure and increase efficiency, ultimately allowing customers to receive services in a timely manner.


Responsibilities:

  • Liaise with Order Administration and Billing departments to ensure swift implementation of commercial contracts, trials, service changes

  • Work in conjunction with Sales Team to process the simple / auto renewals

  • Generate paperwork, MSA & SA, for new orders and renewals

  • Work with Sales Team to process large enterprise-wide pricing and contracts.

  • Create a smooth pre and post-sale transition

  • In collaboration with Sales Team update the user list in Salesforce

  • Ensure all new services have been activated and fulfilled

  • Respond to client inquiries

  • Follow up on open contract escalations

  • Coordinate any market training and manage pertinent market information to sales accounts. Manage pipeline and salesforce reporting

  • Aid management with presentation preparation including but not limited to gathering inputs and generating graphics, etc.

  • Aid management with new hire on-boarding. Manage training schedule and systems access.

  • Support Sales rep with business management and account planning: assist rep when they travel. Help co-ordinate activities that support your segment and client growth.


Development/Computing Environment:

What we're looking for:

  • The ideal candidate will build a very deep understanding on contract processing procedures. This successful candidate will have some interaction with clients. The customer experience is paramount and they will serve as a backup fielding and directing client enquires to the right department if the sales rep is unavailable.


Basic Qualifications:

  • Excellent organization and communication skills both written and verbal; Must utilize strong phone, interpersonal skills, ability to work in a team environment.

  • Ability to prioritize and manage multiple projects/tasks while working in a fast paced, deadline driven environment. With strong time management skill and results oriented

  • Highly proficient in systems (Salesforce and Microsoft Word, Excel, PowerPoint). Previously worked in a sales support and / or Order administration role.

  • Must be able to work independently, take initiative to resolve tasks with a can-do attitude and have a financial analytical mindset

  • High level of English (Verbal and Written)


Preferred Qualifications:

  • Degree and/ or other business discipline/ training

  • Strong planning and organization skills

  • Has broad based knowledge of Salesforce, order processing and customer service skills


The position offers competitive rate.


Job Id: 33843