Help Desk Specialist
Lower Manhatten (NOHO)
A Contract position at Premier New York Education Institution.
Pay Options: w2
Contact Jessica Ohmer call 646-876-9549 or email firstname.lastname@example.org with the Job Code JO33950
Location: Lower Manhatten (NOHO)
Skills required for the position: HELP DESK, MAC, PC .
Detailed Info: Day shift 9 am - 5 pm
Analyze, evaluate and diagnose escalated technical problems involving University enterprise-wide technology
services and products; assess complexity and determine resolutions; report on findings; recommend and document solutions. Assess, initiate, plan and manage incident tracking database process and recommend system changes or new product development for ITS enterprise wide services and applications. Collaborate with Supervisors, Technicians, IT Support Analysts (I and II), service partners, and vendors for problem management of complex technical support issues.
Development/Computing Environment: Current Required Experience:
2 years' relevant experience analyzing hardware, software and systems' performance, providing technical support including troubleshooting to resolve problems with hardware and software applications, providing training to non-technical users and staff or an equivalent combination of education and experience.
Current Required Knowledge, Skills and Abilities:
Excellent interpersonal, verbal and written communication skills. Familiarity with network systems and instructional computing, including internet services, web browsers, Windows and Macintosh-based software, electronic mail systems, and PC desktop applications (MS Word, Excel, Access, Powerpoint). Excellent customer service skills..
The position offers competitive rate.
Job Id: 33950